Thank you for choosing SMARTTEMP ELECTRIC KETTLE LLC! We hope you are satisfied with your purchased measuring tape product. If you need to return or exchange your product, please carefully read the following return policy to ensure a smooth process.

1. Refund Policy
   We offer a 30-day money-back guarantee from the date you receive your product. If you are not satisfied with your purchase, you may return or exchange the product according to the following terms.
2. Return Conditions
   Product Condition
   The returned product must be unused and in its original packaging with all accessories (such as instruction manuals, accessories, etc.).
   The product must not show any signs of wear, damage, or other defects.
   Return Timeframe
   Return requests must be submitted within 30 days of receiving the product.
3. Return Process
   Submit a Return Request
   Please contact our customer service team via email ([email protected]), providing your order number and reason for return.
   Obtain Return Authorization
   Our customer service team will review your request and provide return authorization information after confirming that the return conditions are met.
   Packaging and Shipping
   Securely package the product using the original packaging and include the return authorization information in the package. Please send the return to the following address: 815 ABERNATHY ST APT B302, COLUMBIA, SC 29209-3976
   Choose Shipping Method
   Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service to ensure the package is safely returned to our company.
4. Refund Processing Time
   Once we receive the returned product and complete the inspection, you will receive your refund within 5-7 business days via your original payment method.
   Please note that bank processing of refunds may take additional time, depending on your bank or credit card company.
5. Exchange Policy
   For exchanges, please return the original product following the return process described above, and then place a new order for the desired product. We do not support direct exchanges; all exchanges require a return request followed by a new purchase.

Thank you for your trust and support of SMARTTEMP ELECTRIC KETTLE LLC! We are committed to ensuring you have a satisfactory shopping experience. If you have any questions, please feel free to contact us.